Guest Service Associate, Front Office

Job overview

The Guest Service Associate, Front Office role is onsite in Kernersville, NC. Compensation is not specified. The position supports the hotel’s front office and guest services operations. The associate helps create a welcoming stay by handling front desk transactions, reservations, guest requests, and related public-area duties. The role also supports guest satisfaction, room revenue, and efficient front office operations.

What you'll do

• Welcome guests
• manage check-ins, check-outs, reservations, cash and credit transactions, and guest requests or complaints. Maintain front office communications and logs, support revenue and cost-control efforts, and help keep the lobby and breakfast area presentable. Work with the Guest Services Manager, sales team, and other associates.

What we're looking for

Skills & competencies

guest service associate

front office

hotel guest services

reservations

guest relations

kernersville nc

towneplace suites kernersville

full-time

flexible shifts

weekend availability

Work arrangement

• Weekend coverage required

Why this role

Hotel front office experience is requested; flexible shifts may include nights, weekends, and holidays.

About the employer

TownePlace Suites Kernersville is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.