Level 1 IT Support Engineer (Field-Based)

Job overview

The Level 1 IT Support Engineer (Field-Based) role is onsite in Ottawa, Illinois, at a client’s production facility; compensation is not specified. The position provides hands-on support at the client site and connects users with remote IT support and advanced engineering teams. The engineer resolves frontline hardware, software, and connectivity issues, supports users face-to-face, and documents work and assets. The role helps maintain timely service and escalates complex issues to Level 2 or Level 3 support when needed.

What you'll do

• Troubleshoot hardware, software, and basic network issues
• install and configure operating systems and business applications
• deploy workstations, laptops, and mobile devices
• assist with patching and cabling
• support equipment moves and upgrades
• maintain asset records and documentation
• resolve tickets and escalate complex issues.

What we're looking for

Skills & competencies

level 1 it support engineer

field-based

ottawa il

mobiz

onsite support

desktop support

hardware troubleshooting

windows 10/11

microsoft 365

network connectivity

it asset records

service tickets

Work arrangement

• Weekend coverage required

Benefits & perks

• Supportive, collaborative IT team
• hands-on technical support experience
• career development opportunities.

Why this role

Onsite support at a client production facility; minimum three years of help desk, desktop support, or Level 1 field support experience required; high school diploma or equivalent required.

About the employer

Mobiz is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.