Customer Experience Coordinator, Sugar Land, TX

Job overview

The Customer Experience Coordinator role is onsite in Sugar Land, Texas; compensation is not specified. Veterinary Emergency Group operates emergency veterinary hospitals open 24/7, 365 days a year, with a mission to help people and their pets when they need it most. The coordinator shapes the customer experience before, during, and after hospital visits. The role manages communications, supports customers with empathy, and keeps doctors and the nursing team informed so customers and pets receive coordinated emergency care.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts
• record details and route urgent medical calls to a doctor
• provide personalized service and resolve concerns
• update doctors and the nursing team on customer needs
• guide customers through financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

customer service

pet care

hospital communications

payment processing

sugar land tx

veterinary emergency group

rotating availability

nights and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits from day one, 401(k) match, possible equity eligibility after one year for eligible roles, learning and leadership programs, continuing education travel stipend for eligible employees, clinical student loan repayment, paid parental leave, flexible schedules, employee referral program, scrubs, and food at work.

Why this role

The hospital operates 24/7, 365 days a year; the role requires availability for nights, weekends, and holidays on a rotating or as-needed basis.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.