Senior Incident Manager

Job overview

The Senior Incident Manager role is onsite in San Francisco, CA, with compensation of $145,000–$175,000 per year plus bonus. Crusoe’s mission is to accelerate the abundance of energy and intelligence through AI infrastructure. This role leads coordination and communication during high-visibility technical incidents and enterprise escalations, then drives post-incident reviews, customer-facing root cause analyses, metrics reporting, and tracking of corrective actions to improve incident response as the company scales.

What you'll do

• Lead end-to-end response to technical incidents and enterprise escalations
• coordinate responders across teams
• manage internal updates and customer status-page communications
• produce customer-facing root cause analyses
• run post-incident reviews and debriefs
• track corrective actions and incident metrics
• develop training and documentation
• improve incident response processes
• participate in the on-call rotation with 10 a.m.–10 p.m. coverage, five days per week.

What we're looking for

Skills & competencies

senior incident manager

san francisco ca

crusoe

ai infrastructure

incident response

enterprise escalations

root cause analysis

customer communications

incident metrics

kubernetes

linux

on-call rotation

$145k–$175k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Restricted stock units
• paid time off and holidays
• health, dental, and vision insurance
• HSA contributions
• paid parental leave
• life and disability insurance
• professional development and tuition reimbursement
• mental health and wellness support
• commuter benefits
• cell phone stipend
• 401(k) match up to 4%
• volunteer time off
• global travel insurance
• daily meals allowance.

Why this role

Opportunity to shape incident management processes at an AI infrastructure company; includes an on-call rotation.

About the employer

Crusoe is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.