Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Jacksonville, FL, and pays $45,000–$60,000 per year. The role supports Kathy Scott’s State Farm insurance agency and its community members. The representative helps customers understand and manage their policies, processes claims and follow-ups, and maintains accurate interaction records. The work contributes to customer experience and the agency’s ongoing relationships with the community.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims processing

customer records

jacksonville fl

kathy scott state farm agent

$45k–$60k

full-time

401(k) matching

paid time off

training and development

bilingual english/spanish a plus

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching, company parties, advancement opportunities, signing bonus, wellness resources, performance-based bonus, paid time off, and training and development.

Why this role

Bilingual English/Spanish skills are listed as a plus; previous customer service experience is preferred.

About the employer

Kathy Scott - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.