Automotive Customer Experience Specialist — Service Advisor

Job overview

The Automotive Customer Experience Specialist role is onsite in Bay Minette, AL. Compensation is not specified; the posting describes competitive hourly pay plus incentive opportunities. Sweat Tire focuses on a technology-forward, customer-focused tire and automotive service experience. The specialist guides customers through vehicle service recommendations, coordinates repair workflow with technicians, and communicates clearly to support customer trust, satisfaction, and service operations.

What you'll do

• Greet customers
• understand vehicle concerns and service needs
• explain inspection findings and maintenance recommendations
• prepare estimates and obtain repair authorization
• educate customers on vehicle safety and maintenance
• coordinate with technicians, monitor repair progress, and communicate updates
• manage scheduling, workflow, work orders, and customer records
• support customer satisfaction, sales, and productivity goals.

What we're looking for

Skills & competencies

automotive customer experience specialist

service advisor

customer service

vehicle maintenance

repair recommendations

workflow coordination

bay minette al

sweat tire & automotive

full-time

incentive opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) and Roth retirement plans
• paid time off and holidays
• employee assistance program
• ongoing training and professional development.

Why this role

Automotive Service Advisor experience is preferred; ASE Service Consultant Certification and bilingual skills are a plus. The posting describes advancement opportunities within the company.

About the employer

Sweat Tire & Automotive is hiring for this role. Industry: All Other Automotive Repair and Maintenance. Sector: 81.