Field Technician Supervisor — Fiber Operations

Job overview

The Field Technician Supervisor — Fiber Operations role is based onsite in Rochester, New York, and pays $65,000–$73,400 per year. Greenlight Networks provides fiber services and describes its work as helping connect communities. The supervisor supports outside fiber technicians and contractors, coordinating installation, service-drop, and repair workflows while reinforcing safety and quality. The role also resolves escalations, coaches field teams, and works with internal teams to support reliable network operations and customer service.

What you'll do

• Support outside fiber technicians and contractors
• coordinate installation, service-drop, and repair workflows
• provide technical guidance and troubleshooting
• assign and track work
• promote safety and provide training
• monitor installation quality
• handle customer and contractor escalations
• track performance metrics
• support team training, materials and inventory management, site walkthroughs, and network maintenance and repair.

What we're looking for

Skills & competencies

field technician supervisor

fiber operations

fiber installation

service drops

repair workflows

safety and quality

team coaching

customer escalations

rochester ny

greenlight networks

full-time

$65k–$73.4k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, welfare, and retirement benefits are available
• the posting directs applicants to the company careers site for details.

Why this role

The role combines field-team leadership with hands-on support and requires working outdoors with teams in all weather.

About the employer

Greenlight Networks is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.