Enterprise Customer Success Manager

Job overview

The Enterprise Customer Success Manager role is onsite in Irvine, CA. Compensation is not specified. At Zuum Transportation, the role supports enterprise customers using an automated platform that connects shippers and carriers in the logistics industry. The manager owns the post-sales customer journey, building onboarding and engagement processes that help customers realize value, reduce churn, and identify growth opportunities. The role also manages a Customer Success Associate and coordinates with technical, product, sales, and marketing teams.

What you'll do

• Lead customer onboarding, engagement, and account growth
• manage transitions from sales to implementation
• serve as the primary customer contact
• manage and mentor an assigned Customer Success Associate
• develop quarterly business review and onboarding processes
• track customer success metrics
• drive upsell opportunities and reduce churn
• coordinate escalations with technical teams
• and serve as subject matter expert for partner integrations.

What we're looking for

Skills & competencies

enterprise customer success

customer onboarding

account management

customer retention

upsell growth

partner integrations

team management

irvine ca

zuum transportation

logistics technology

Work arrangement

• Weekend coverage required

Why this role

Includes management of a Customer Success Associate and subject matter expertise for partner integrations.

About the employer

Zuum Transportation Inc is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.