Employee Benefits Client Service Representative

Job overview

The Employee Benefits Client Service Representative role is onsite in Troy, MI. Compensation is not specified. Wilshire Benefits Group supports employee benefits administration and client service. The role helps employees and clients navigate benefits by processing enrollment changes, confirming carrier transmissions, responding to coverage questions, coordinating with carriers and COBRA participants, and tracking requests through internal systems.

What you'll do

• Process new enrollments, changes, and terminations
• verify enrollment transmissions to insurance carriers
• respond to benefit questions and requests
• coordinate with employees, COBRA participants, and carriers to resolve claims, eligibility, and service issues
• monitor and document advocacy requests
• provide responsive support to internal teams and external clients
• and assist with open-enrollment communications and benefit guides.

What we're looking for

Skills & competencies

employee benefits client service representative

wilshire benefits group

troy mi

full-time

benefits administration

enrollment processing

insurance carriers

cobra coordination

client service

open enrollment

microsoft excel

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a competitive benefits package and an award-winning work environment.

Why this role

At least one year of employee health insurance benefits or benefits administration experience is required. Onsite availability is required; a bachelor's degree or equivalent relevant experience is preferred.

About the employer

Wilshire Benefits Group, Inc. is hiring for this role. Industry: Human Resources Consulting Services. Sector: 54.