Guest Experience Specialist – Private Aviation Terminal

Job overview

Guest Experience Specialist – Private Aviation Terminal is an onsite, full-time role in Alcoa, TN. Compensation is not specified. The role supports guest and crew services at Signature Aviation’s private aviation terminal at TYS. The specialist coordinates guest-facing and operational services so visits are smooth, comfortable, and memorable. The role combines hospitality, flight-service coordination, transaction processing, and attention to airport security and safety procedures.

What you'll do

• Welcome and escort guests and crews
• coordinate information among guests, the private aviation terminal, company departments, and external parties. Process guest purchases and fuel transactions and may assist with accounting and financial records. Arrange concierge services such as lodging, transportation, catering, and customs appointments
• respond to inquiries and concerns. Monitor flights, coordinate requested services using company systems, maintain guest-area amenities and cleanliness, promote company services, assist with luggage and transportation, follow security procedures, and support airside services as needed.

What we're looking for

Skills & competencies

guest experience specialist

private aviation

guest services

concierge services

flight coordination

fuel transactions

airport security

alcoa tn

signature aviation

hospitality

customer service

airside experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription drug, dental, and vision insurance
• health savings and flexible spending accounts
• life and disability insurance
• 401(k)
• paid time off
• paid maternity leave
• tuition reimbursement
• training and development
• employee assistance program.

Why this role

The role requires flexibility for varied schedules, including nights, weekends, and holidays, and work indoors and outdoors near active aircraft and ground service equipment.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.