Work-at-Home Customer Service Agent — Missouri

Job overview

The Work-at-Home Customer Service Agent role is described as work at home for Missouri applicants; the listing also gives Missouri Township, MO, as its location. It pays $15–$16 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The agent handles customer service, technical support, and sales interactions, resolving issues and managing accounts while identifying relevant upgrade opportunities. The role supports customer experience through effective call handling, problem-solving, and escalation when needed.

What you'll do

• Listen to customers, understand needs, and resolve issues
• use systems and technology for account management
• recognize sales opportunities and apply sales skills to upgrades
• explain products and processes
• escalate customer dissatisfaction appropriately
• work toward first-call resolution through problem-solving and effective call handling.

What we're looking for

Skills & competencies

customer service agent

work at home

customer support

technical support

customer sales

account management

issue resolution

call handling

missouri

mci careers

full-time

$15–$16/hour

microsoft office

high school diploma

Work arrangement

• Weekend coverage required

Why this role

The application requires completion of the company careers-page application, screening questions, and a brief pre-employment test.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.