Team Lead, Market Operations

Job overview

The Team Lead, Market Operations role is onsite in Peoria, IL, and pays $60,000–$67,000 per year. The role supports Carvana’s local Market Operations hub and its customer-focused online car buying and selling experience. The team lead oversees local operations and develops Customer Advocates while maintaining team effectiveness and customer experience. The role combines daily operational leadership, coaching, reporting, and problem-solving to support the market’s ongoing performance.

What you'll do

• Support market launch, operations, logistics, consumer branding, team engagement, and market performance
• help interview, select, onboard, and train Customer Advocates
• provide feedback, check-ins, and goals
• recognize team accomplishments
• prepare and present regular reports
• assist with customer-facing work, including washing or delivering vehicles when needed
• improve customer and team experience
• manage complex customer issues.

What we're looking for

Skills & competencies

team lead

market operations

peoria il

full-time

$60,000–$67,000/year

carvana

customer advocates

team development

operations leadership

customer experience

logistics

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• student loan payments
• vehicle discounts
• pet benefits
• wellness program
• career development opportunities.

Why this role

The role combines people leadership with hands-on market operations and customer-facing support; weekend availability is required.

About the employer

Carvana is hiring for this role. Industry: Used Car Dealers. Sector: 44.