Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Blackfoot, ID, and pays $40,000–$60,000 per year. Mark Hancock’s State Farm agency provides insurance services and emphasizes customer experiences that support agency growth. The representative responds to customer questions, explains policy information, assists with policy changes and claims, and maintains accurate interaction records. The role contributes to customer service and agency growth by coordinating with team members and addressing community members’ insurance needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

full-time

blackfoot id

mark hancock state farm agent

insurance

policy information

policy changes

claims

customer records

$40k–$60k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), performance-based bonus, competitive salary, flexible schedule, health insurance, paid time off, training and development, and advancement opportunities.

Why this role

Spanish bilingual ability is preferred; previous customer service experience is preferred.

About the employer

Mark Hancock - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.