Operations Specialist, Trust and Onboarding

Job overview

The Operations Specialist, Trust and Onboarding role is hybrid in Austin, TX; compensation is not specified. The position supports the operations team of a fast-growing health technology company. The specialist processes a high-volume queue of member documentation and transactions, applying established policies to verify eligibility and make accurate decisions. The role helps maintain reliable, auditable workflows by documenting actions, communicating with members, and escalating complex cases to a team lead.

What you'll do

• Review and process high-volume documentation and transaction queues
• approve, deny, or hold requests under established guidelines
• verify documentation
• document clear audit notes
• contact members about missing documents or eligibility questions
• escalate complex cases to a team lead.

What we're looking for

Skills & competencies

operations specialist

trust and onboarding

health technology

queue processing

eligibility review

documentation review

member communications

audit trail

case escalation

austin tx

hybrid

bachelor’s degree

contract basis

Work arrangement

• Weekend coverage required

Why this role

Hybrid schedule in Austin; work spans member documentation, eligibility review, and transaction processing for a health technology company.

About the employer

ExtendMyTeam is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.