Guest Service Representative — Hotel Front Office

Job overview

The Guest Service Representative — Hotel Front Office is an onsite, full-time role in Blacksburg, VA. Compensation is not specified. The position supports guest services at the Residence Inn by Marriott property in Blacksburg. The representative handles front-office interactions to help guests have an efficient and enjoyable stay. The role checks guests in and out, responds to inquiries and issues, processes payments, maintains records, and coordinates with colleagues to support guest satisfaction.

What you'll do

• Check guests in and out
• answer guest inquiries and provide local-area information
• assist with complaints and issues
• process payments and maintain accurate records
• collaborate with team members to support guest satisfaction
• follow Newport Handbook policies
• complete background-check requirements.

What we're looking for

Skills & competencies

guest service representative

hotel front office

blacksburg va

residence inn by marriott

full-time

onsite

guest services

check-in and check-out

guest relations

payment processing

hospitality

hotel team rates

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• 401(k)
• DailyPay
• special team-member hotel rates.

Why this role

Previous customer-facing experience is a plus. Benefits include health, dental, and vision insurance; paid time off; 401(k); DailyPay; and special team-member hotel rates.

About the employer

Residence Inn By Marriott - Blacksburg - University is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.