Service Business Development Center Representative

Job overview

The Service Business Development Center Representative is based in Meridian, MS. Compensation is not specified. The role supports the Toyota of Meridian service department by helping maintain a full appointment schedule and creating a seamless customer experience. The representative contacts customers about maintenance and repairs, schedules and confirms appointments, and follows up with customers who miss or cancel. The work supports customer retention and service department growth through consistent communication and accurate CRM records.

What you'll do

• Make outbound calls to customers due for maintenance and repairs
• schedule and confirm service appointments
• contact customers who missed or canceled appointments
• re-engage inactive customers
• communicate by phone, text, email, and CRM tools
• maintain accurate CRM documentation
• help increase customer retention and service department growth
• work with service advisors and management.

What we're looking for

Skills & competencies

service bdc representative

customer calls

appointment scheduling

customer retention

crm

automotive service

meridian ms

pine belt imports of meridian

toyota of meridian

paid training

performance bonuses

health insurance

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary plus performance bonuses, paid training and professional development, health, dental, and vision insurance, paid vacation and holidays, 401(k), and career advancement opportunities.

Why this role

The posting says the right person will be trained and lists paid training, professional development, performance bonuses, and career advancement opportunities.

About the employer

Pine Belt Imports of Meridian LLC is hiring for this role. Industry: Used Car Dealers. Sector: 44.