Site Account Manager

Job overview

The Site Account Manager role is onsite in Boston, MA, with an annual salary range of $85,000–$136,000. The schedule is Monday–Friday, 8:00 a.m.–5:00 p.m. RRD provides marketing, packaging, print, and business services to organizations and brands. The role leads contracted client-site operations, developing the team and ensuring service delivery meets client needs. It combines people leadership, operational improvement, financial and contract management, and client relationship work to support service quality and account performance.

What you'll do

• Oversee contracted operations
• lead employee hiring, onboarding, training, development, and performance management
• maintain service quality and client SLAs
• manage workflow and staffing
• use Engage data for reporting
• drive continuous improvement
• review financial results and labor allocations
• prepare invoices
• manage client relationships and service reviews
• identify account growth opportunities.

What we're looking for

Skills & competencies

site account manager

account operations

client services

people leadership

workflow management

financial management

continuous improvement

boston ma

rrd

$85k–$136k/year

monday–friday

8:00 a.m.–5:00 p.m.

medical insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off
• disability and life insurance
• 401(k) with company match
• parental leave
• adoption and tuition assistance
• discounts.

Why this role

The role includes responsibility for employee lifecycle management, account financials, and client service reviews.

About the employer

RR Donnelley is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.