Customer Service Representative / Dispatcher

Job overview

The Customer Service Representative / Dispatcher role is primarily in-office in Houston, TX, with an option for remote work. Compensation is not specified. PatchitUP Drywall describes a positive culture and a focus on growth and expansion. The role coordinates customer requests and technician schedules, helping the home-service team respond promptly and keep jobs organized. It also supports follow-up, lead handling, and communication between customers, technicians, and management.

What you'll do

• Use ServiceTitan to manage schedules and dispatch technicians
• communicate with customers, technicians, and management
• handle scheduling and job-coordination calls
• manage technician timekeeping and job records
• follow up on estimates and completed work
• solicit reviews
• monitor lead quality and request credits when needed
• respond to leads within five minutes. Work hours are 8:30 a.m.–5:30 p.m., occasionally until 6:00 p.m., Monday to Friday, with some Saturdays as needed.

What we're looking for

Skills & competencies

full-time

customer service representative

dispatcher

servicetitan

scheduling

technician dispatch

houston tx

patchitup drywall

home services

customer calls

monday–friday

some saturdays

Work arrangement

• Weekend coverage required

Why this role

The posting offers an in-office role with an option for remote work and specifies weekday hours with some Saturdays as needed.

About the employer

PatchitUP of West Houston is hiring for this role. Industry: Drywall and Insulation Contractors. Sector: 23.