IT Help Desk Technician, Tier 2

Job overview

The IT Help Desk Technician, Tier 2 position is onsite in Lanham, MD, with pay of $26–$35 per hour. It is a full-time role with on-site and remote support duties. NGEN describes itself as a managed service provider delivering technology solutions. The technician resolves escalated technical issues affecting end users and business operations. The role supports reliable systems by troubleshooting hardware, software, and network problems, maintaining systems, documenting work, and assisting Tier 1 technicians when needed.

What you'll do

• Resolve escalated hardware, software, and network support issues
• install and update software
• perform basic server maintenance and system administration, including overnight backups, updates, and patch management
• collaborate with Tier 3 technicians or system administrators on infrastructure improvements and projects
• coach or train Tier 1 technicians when necessary
• document support activities, solutions, and system changes.

What we're looking for

Skills & competencies

tier 2 it support

help desk

technical troubleshooting

lanham md

ngen

full-time

onsite

remote support duties

on-call rotation

$26–$35/hr

windows

networking

patch management

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k)
• competitive salary and full benefits package.

Why this role

The posting lists health, dental, and vision insurance, a 401(k), and a mission-driven culture. It also states participation in on-call rotations.

About the employer

NGEN is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.