Patient Engagement Specialist

Job overview

The Patient Engagement Specialist is an onsite role based in Jackson Heights, NY, supporting the patient services team at Apicha Community Health Center. The position offers an hourly pay rate between $24.02 and $25.10 per hour, contributing to the center's mission of providing accessible, culturally competent primary care to underserved populations. This role exists to facilitate patient access to care by managing new patient enrollments, coordinating referrals, and conducting outreach. The specialist serves as a primary point of contact, utilizing CRM tools to ensure patients remain engaged and connected to necessary health services.

What you'll do

• Manage inbound referrals, conduct outbound follow-up calls, schedule patient intakes, maintain CRM data, address care gaps, and provide high-quality customer service to patients and external partners.

What we're looking for

Skills & competencies

full-time

day shift

jackson heights ny

healthcare

patient engagement

apicha community health

onsite

$24.02-$25.10/hr

customer service

community health

Work arrangement

• Weekend coverage required

Benefits & perks

• 12 Paid Holidays, vacation and sick leave, Health Insurance, Flexible Spending Account, Life Insurance, Employee Assistant Program

Why this role

Requires bilingual skills (Spanish or Mandarin preferred) and experience with CRM tools in a community health setting.

About the employer

Apicha Community Health Center is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.