First Notice of Loss Customer Service Advisor

Job overview

The First Notice of Loss Customer Service Advisor role is onsite in Jacksonville, FL. Compensation is not specified. The position supports claims intake and administrative claim functions, serving policyholders, branch representatives, managing general agents, and business partners. The advisor is a first point of contact for claim reporting and customer inquiries, helping ensure accurate, timely claim documentation and responsive service. The role supports Claims Examiners and operational teams by monitoring claim queues, processing payments and documents, and communicating claim requirements and next steps.

What you'll do

• Handle inbound and outbound communications about first notice of loss reporting, claim status, and customer inquiries
• gather and enter claim information
• process, index, and route claim documents
• monitor claim queues and pending reports
• process payments within claim systems
• maintain claim notes
• collaborate with examiners, adjusters, and other departments
• follow procedures and confidentiality requirements.

What we're looking for

Skills & competencies

first notice of loss

customer service

claims intake

insurance claims

full-time

onsite

jacksonville fl

lotsolutions

fortegra

customer support

claim documentation

payment processing

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, life, and vision insurance
• company-paid short- and long-term disability
• 401(k)
• tuition assistance.

About the employer

LotSolutions, Inc. is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.