Customer Support Specialist
Compensation
$47k – $50k /yr
Employment type
Full-time
Work setting
On-site
Location
Miami, FL
Schedule
Day shift
Posted
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Job overview
The Customer Support Specialist role is onsite in Miami, FL, with compensation of $46,800–$50,400 per year. The position is part of Veo’s Miami Customer Support team, supporting its AI-powered sports camera and analysis ecosystem. The role helps coaches, players, and fans get value from Veo by responding to customer questions, resolving general support tickets, escalating complex issues, and sharing customer feedback. It contributes to customer satisfaction through timely responses, manageable backlogs, and process improvements.
What you'll do
- Respond to customer requests by email, phone, and chat
- resolve general tickets and forward complex cases
- meet response-time, backlog, and customer-satisfaction KPIs
- communicate customer feedback and issues through escalation channels
- suggest process improvements.
What we're looking for
- Skills & competencies
- customer support specialistveomiami fl$46,800–$50,400/yearcustomer supportcustomer successemail supportphone supportchat supportsports technologyai sports camera
- Work arrangement
- Weekend coverage required
Benefits & perks
- Lunch covered
- $300 monthly toward health insurance
- three weeks of vacation.
Why this role
Benefits listed include lunch, $300 monthly toward health insurance, and three weeks of vacation.
About the employer
Veo is hiring for this role. Industry: Electromedical and Electrotherapeutic Apparatus Manufacturing. Sector: 33.
Additional details
- Industry sector
- 33
- Industry
- Electromedical and Electrotherapeutic Apparatus Manufacturing
- Occupation code
- 43-4051.00
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Listing ID: 42c00e71-073c-48e6-b441-d28ab722f56d