Call Center Representative — Banking and Financial Services

Job overview

The Call Center Representative — Banking and Financial Services role is onsite in Columbus, OH, with pay of $19.17 per hour. The role supports a leading financial institution by handling customer inquiries about accounts, online platforms, and financial products. The position exists to provide accurate, timely customer support while meeting departmental service metrics and following regulatory and compliance standards. Representatives handle high-volume inbound calls and navigate multiple systems to assist customers with cash management, online banking, mobile apps, and general account questions.

What you'll do

• Handle high-volume inbound calls professionally, accurately, and efficiently.
• Support cash management products, online banking platforms, mobile apps, and general account inquiries.
• Meet departmental service metrics, provide timely and accurate information while navigating multiple systems, and adhere to regulatory and compliance standards.
• Work assigned shifts that may include Saturdays, Sundays, evenings, and holidays based on business needs.

What we're looking for

Skills & competencies

call center representative

banking

financial services

columbus oh

veterans sourcing group

$19.17/hr

inbound calls

cash management

online banking

mobile apps

customer support

regulatory compliance

weekend shifts may apply

Work arrangement

• Weekend coverage required

Why this role

Applicants must have either a bachelor's degree in any discipline or prior experience in a financial services or banking call center. Training is scheduled on weekdays; subsequent shifts are assigned based on business needs.

About the employer

Veterans Sourcing Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.