Office Administrator – Mandarin Required

Job overview

The Office Administrator – Mandarin Required role is onsite in Cupertino, CA. Compensation is $20–$25 per hour. The position supports Think Academy’s Silicon Valley education operations team and the customer success journey for students and families. The role serves as a primary contact for parents and students, helping them navigate courses, schedules, learning progress, and services while keeping front-desk and administrative operations organized. Clear, timely support across communication channels helps families have a smooth educational experience.

What you'll do

• Respond to parent and student inquiries through chat, email, WeChat, and phone
• welcome visitors and answer questions about courses, schedules, and services. Handle complex cases through resolution, support families throughout the learning journey, and perform document handling, data entry, scheduling, email management, and phone communication. Record recurring concerns and collaborate with internal teams on workflow and user-experience improvements.

What we're looking for

Skills & competencies

office administrator

administrative assistant

customer service

mandarin required

english communication

student support

parent communication

front desk

cupertino ca

onsite

monday–saturday

10:00 am–7:00 pm

$20–$25/hr

think academy us

Work arrangement

• Weekend coverage required

Why this role

Mandarin Chinese fluency is required, English communication is essential, and the schedule is Monday–Saturday, 10:00 AM–7:00 PM, for 40 hours per week.

About the employer

Think Academy US is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.