Service Center Representative, Government Solutions

Job overview

The Service Center Representative, Government Solutions role is fully remote. Compensation is not specified. The position processes medical claims and communicates with providers about claims and health-benefit program requirements. The representative handles inbound inquiries, explains documentation and claim status, records call details, enters information accurately, assigns claims to handlers, and routes or escalates issues. The role supports timely claims processing and the organization’s quality program.

What you'll do

• Serve as a primary liaison for callers
• answer questions and resolve claims-service issues
• explain documentation, time frames, payment information, claim status, and benefit requirements
• document calls
• enter application information into the claims system
• assign new claims to handlers
• route or escalate calls
• support quality programs.

What we're looking for

Skills & competencies

service center representative

government solutions

medical claims

customer service

call center

fully remote

part-time

tuesday–thursday

9 a.m.–4 p.m. et

claims management

high school diploma or ged

u.s. citizen

medical terminology

Work arrangement

• Weekend coverage required

Why this role

Fully remote role with a fixed Tuesday–Thursday schedule, 9 a.m.–4 p.m. Eastern; high school diploma or GED required; U.S. citizenship and credit security clearance are required by the posting.

About the employer

Apidel Technologies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.