Technical Support Representative

Job overview

The Technical Support Representative is an onsite role based in Savannah, GA. Compensation is not specified for this position, which supports a leading Business Process Outsourcing (BPO) company's technical support department. This role exists to provide first-level technical support for various platforms. The representative will troubleshoot hardware, software, and connectivity issues, ensuring high customer satisfaction through effective communication and technical problem-solving.

What you'll do

• Respond to technical support calls, emails, or chats.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.
• Document interactions and escalate complex issues.

What we're looking for

Skills & competencies

full-time

day shift

savannah ga

technical support

it helpdesk

bilingual

customer service

onsite

bpo

troubleshooting

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health benefits, and career advancement.

Why this role

1-2 years of technical support experience preferred.

About the employer

MCI Careers is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.