Care Access Specialist I

Job overview

The Care Access Specialist I is a hybrid role requiring three days per week in Headlight’s Downtown Salt Lake City office in Salt Lake City, UT. The stated base pay is $20–$21 per hour, with an incentive plan; the posting says the average monthly bonus is approximately $500. Headlight’s mission is to improve lives through accessible mental healthcare. This non-clinical role helps people move from first contact to a kept initial appointment by answering questions, confirming eligibility, coordinating clinician matching, and guiding patients through scheduling and onboarding. It supports a smooth transition into care while following escalation protocols and working with clinicians and operations teams to address barriers.

What you'll do

• Respond to new inquiries and follow up with people who have not started care
• explain services and provide reassurance and guidance
• confirm eligibility and coordinate appropriate clinician matching
• schedule appointments and collect intake paperwork, insurance information, and payment method
• document client information and outreach
• collaborate with clinicians and operations teams
• follow organizational policies and escalation protocols. The role does not diagnose, independently assess clinical acuity, recommend treatment, or provide psychotherapy.

What we're looking for

Skills & competencies

care access specialist i

mental healthcare

patient access

client engagement

intake coordination

clinician matching

scheduling

onboarding

hybrid

monday–friday

10:30 a.m.–7 p.m. mt

salt lake city ut

$20–$21 per hour

headlight

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid vacation, sick, and holiday time
• Employee Assistance Program
• 401(k) with company contribution
• professional development and training
• monthly incentive plan.

Why this role

Hybrid schedule: three days weekly in the Downtown Salt Lake City office; Monday–Friday, 10:30 a.m.–7 p.m. MT. Non-clinical position with a monthly incentive plan; average bonus stated as approximately $500.

About the employer

Headlight is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.