Technical Customer Support Specialist II

Job overview

The Technical Customer Support Specialist II role is an onsite position based in Dallas, TX. Compensation is not specified for this role, which supports the Embed software solutions platform team in delivering superior guest experiences.

What you'll do

• Provide first-class customer support via phone, email, and chat
• conduct initial troubleshooting, validation, and root cause investigation
• triage inbound issues, prioritize ticket queues, and escalate appropriately
• communicate proactively with customers
• use internal tools and knowledge bases
• collaborate with team members to improve processes
• mentor junior staff
• identify trends to enhance customer experience.

What we're looking for

Skills & competencies

full-time

day shift

dallas tx

embed

technical support

customer service

troubleshooting

onsite

no on-call

no travel

Work arrangement

• Weekend coverage required

Why this role

Mentorship of junior staff and focus on technical troubleshooting for integrated entertainment software.

About the employer

Embed is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.