Client Service Representative, Veterinary Hospital

Job overview

The Client Service Representative, Veterinary Hospital role is onsite in Arnold, MD. Compensation is commensurate with experience and background; no numeric pay range is specified. The role supports Arnold Veterinary Hospital and its veterinary care team. This representative helps the hospital deliver patient care by managing client communications and visits, coordinating appointments and patient flow, maintaining accurate records, and assisting veterinarians and technicians with administrative and patient-care support. The position also handles payments, prescriptions, inventory, and hospital opening, closing, and weekend duties as assigned.

What you'll do

• Greet clients and patients
• manage check-in and check-out and communicate patient status and flow changes
• handle phone, email, and mail communications
• schedule and confirm appointments and triage requests by urgency
• explain hospital services and care packages
• maintain patient records and capture charges
• process payments, refunds, cash reconciliation, and deposits
• fill veterinary prescriptions and provide instructions
• assist with over-the-counter sales and inventory
• support veterinarians, technicians, and the Practice Manager
• maintain a clean, safe hospital
• participate in opening, closing, and weekend duties as assigned.

What we're looking for

Skills & competencies

client service representative

veterinary hospital

vetevolve

arnold md

client communications

appointment scheduling

patient check-in

patient records

veterinary prescriptions

cash reconciliation

animal care

weekend duties

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k)
• paid time off
• paid holidays
• and employee assistance program.

Why this role

The posting values prior animal experience and requires a high school diploma or equivalent. The role includes flexible scheduling during all hours the practice is open.

About the employer

VetEvolve is hiring for this role. Industry: Veterinary Services. Sector: 54.