Service Desk Support Technician II

Job overview

The Service Desk Support Technician II role is onsite in Spartanburg, SC, with an hourly pay range of $28.50–$31.73. The role supports ANA employees across locations and contributes to the company’s customer-support commitment through its IT support function. As a Tier 2 escalation point, the technician diagnoses complex endpoint, network, identity, Microsoft 365, and cloud-related issues, documents resolutions, and works with technical teams to address recurring problems. The position also provides approximately 10% general office and administrative support for the Duncan, South Carolina office, alongside approximately 90% IT service desk work.

What you'll do

• Resolve Tier 2 escalations and moderately complex hardware, software, application, network, identity, and cloud issues
• administer user and identity tasks using Active Directory and Microsoft Entra ID
• troubleshoot Microsoft 365 and Entra ID access and authentication
• support endpoint management and system deployments
• follow security and change protocols
• document tickets and knowledge-base materials
• collaborate with technical teams and mentor Level One staff as needed
• provide office reception, phone, mail, shipment, and administrative support.

What we're looking for

Skills & competencies

service desk support technician ii

spartanburg sc

ana

onsite

$28.50–$31.73/hr

tier 2 support

comptia a+

microsoft 365

microsoft entra id

active directory

azure

endpoint management

weekdays 8 am–5 pm

no visa sponsorship

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company contribution
• medical, dental, vision, life insurance, voluntary accident and critical illness insurance, employee assistance program, and employee appreciation programs.

Why this role

Weekday schedule is 8:00 AM–5:00 PM EST. CompTIA A+ certification and three or more years of help desk or service desk experience, including at least one year at Tier 2, are required. No employment-based visa sponsorship.

About the employer

ANA is hiring for this role. Industry: Commercial and Service Industry Machinery Manufacturing. Sector: 33.