Tier II Help Desk Technician — Managed Services

Job overview

The Tier II Help Desk Technician role is onsite in Orlando, FL, during standard Monday–Friday business hours, with required on-call and after-hours rotations. Annual salary is $70,000–$85,000, plus an on-call stipend. The technician supports multiple clients in Enterfusion’s managed service provider environment. The role exists to resolve escalated technical issues, proactively maintain client systems, and help prevent disruptions to users. It contributes to reliable and secure client infrastructure through monitoring, troubleshooting, project collaboration, and knowledge-sharing with Tier I technicians.

What you'll do

• Monitor and maintain client servers, networks, and Microsoft 365 environments
• own escalated tickets through resolution
• collaborate on deployments, migrations, network upgrades, and infrastructure improvements
• administer Windows Server, Active Directory, DNS, DHCP, Group Policy, and file services
• support VMware and/or Hyper-V
• configure and troubleshoot networks, Microsoft 365, Entra ID, and Intune
• follow security practices
• use RMM and PSA tools
• perform routine maintenance and scheduled after-hours work
• share knowledge with Tier I technicians.

What we're looking for

Skills & competencies

tier ii help desk

managed services

it support

windows server

networking

vmware

hyper-v

microsoft 365

orlando fl

$70k–$85k

on-call rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health insurance, company-paid employee life, dental and vision insurance, short- and long-term disability, SIMPLE IRA match, and certification and training support.

Why this role

Requires three to five or more years of IT support experience, recent Tier II responsibilities, networking and Windows Server skills, virtualization experience, Microsoft 365 and Entra ID administration, and participation in a mandatory on-call rotation.

About the employer

Enterfusion is hiring for this role. Industry: Other Computer Related Services. Sector: 54.