Customer Care Representative

Job overview

The Customer Care Representative role is an onsite, full-time position in Cincinnati, OH. Compensation is not specified. The posting describes customer service work supporting subscribers and internal departments, including account servicing and sales support. The representative helps subscribers and internal teams resolve account and payment issues, maintain records, and navigate services. The role contributes to positive customer experiences by handling inquiries across email, phone, and live chat and by tracking and responding to payment disputes.

What you'll do

• Review calls, emails, and contact notes for credit card and PayPal disputes
• compile information and prepare dispute responses
• assist subscribers with account maintenance, website navigation, and general questions by email, phone, or live chat
• maintain internal account records
• review newsletter sections for accuracy
• modify subscription terms for promotions
• monitor overnight voicemails and route them
• track dispute cases and transcribe sales calls.

What we're looking for

Skills & competencies

customer care representative

customer service

full-time

cincinnati oh

innovative cleaning services

subscriber support

account maintenance

payment disputes

email and phone support

live chat

sales support

Work arrangement

• Weekend coverage required

Why this role

The posting explicitly encourages applicants with felony convictions to apply.

About the employer

Innovative Cleaning Services is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.