Customer Service and Technical Support

Job overview

The Customer Service and Technical Support role is onsite in Waterloo, IA. The starting salary range is $53,500–$65,000 per year. POS Professional Office Services helps medical practices improve patient communications and practice profitability through print, patient payment services, digital messaging, and patient surveys. The support specialist assists customers and stakeholders with product use, documentation, training, and technical issues. The role contributes to customer satisfaction and product improvement by capturing feedback, troubleshooting system anomalies, and coordinating updates and demonstrations.

What you'll do

• Create and update documentation, checklists, and procedures
• support day-to-day customer processes
• maintain knowledge of technology updates
• collaborate on product development and delivery
• demonstrate products
• schedule training
• understand EPS infrastructure and assist with troubleshooting and recovery
• capture customer feedback
• identify application opportunities
• recommend products and improvements.

What we're looking for

Skills & competencies

customer service

technical support

healthcare communications

customer training

product demonstrations

troubleshooting

patient communications

waterloo ia

pos professional office services

$53.5k–$65k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance with PPO and HSA options, dental and vision insurance, 401(k) with company contribution, FSA, PTO, paid holidays, life and disability insurance, and wellness program.

Why this role

The posting prefers a bachelor’s degree or three to five years of experience. Shifts may range from 8:00, 9:00, or 9:30 a.m. starts to 4:00, 5:00, or 6:00 p.m.

About the employer

POS Professional Office Services is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.