Senior Customer Success Manager

Job overview

Compensation is $110,000–$135,000 per year. The Senior Customer Success Manager role is listed in Seattle, WA, and the posting does not specify a remote arrangement. ; the posting describes a competitive salary, equity, and benefits package. Adora is building AI-native marketing tools to help brands connect with customers and improve marketing outcomes. The manager owns enterprise client relationships and advises customers on using the Adora platform to improve performance and business results. By monitoring account health, supporting renewals and expansion, interpreting performance data, and advocating for client needs internally, the role contributes to customer retention and the development of effective customer success practices.

What you'll do

• Manage a portfolio of enterprise accounts as primary relationship owner
• become an expert on the Adora platform and advise clients on its use
• lead executive business reviews and strategic planning with VP- and CMO-level stakeholders
• assist with renewals and account expansion
• monitor account health and address risks proactively
• pull and interpret performance reports and diagnose issues
• work with product and internal teams to advocate for client needs
• develop customer success playbooks, processes, and documentation.

What we're looking for

Skills & competencies

senior customer success manager

full-time

seattle wa

adora technologies

enterprise accounts

customer success

account management

executive business reviews

paid advertising

marketing performance

ai-native marketing

renewals and account growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary, equity, benefits package, collaborative team, professional growth opportunities, and opportunity to help shape AI-native marketing for clients.

Why this role

Requires 8+ years of customer success or account management experience and experience owning senior enterprise relationships; paid advertising knowledge is expected; AI, AdTech, martech, and startup experience are listed as preferred or advantageous.

About the employer

Adora Technologies Inc is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.