Customer Retention Specialist — State Farm Agent Team

Job overview

The Customer Retention Specialist works onsite in El Paso, TX. Compensation is $16–$22 per hour. Miguel Serrato’s State Farm agency serves its community by helping people protect what matters most. The specialist supports ongoing customer relationships and office growth through renewal outreach, account updates, and coverage discussions. The role helps maintain customer satisfaction and retention through accurate records and coordinated team outreach.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

el paso tx

state farm agent

insurance

policy renewals

coverage options

customer outreach

account updates

customer satisfaction

$16–$22/hour

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• health stipend
• life insurance
• paid time off
• signing bonus
• training and development
• performance-based bonus
• advancement opportunity
• travel opportunities
• free food and snacks.

Why this role

Applicable state insurance licenses must be obtained; previous customer service or account management experience is preferred.

About the employer

Miguel Serrato - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.