Front Office Manager

Job overview

The Front Office Manager role is onsite at Delta Willowbrook in Willowbrook, IL. Compensation is $46,000–$48,000 per year. The manager supports hotel operations and guest satisfaction at an Atira Hotels property. The role coordinates front office personnel, supervises and trains team members, and handles guest concerns and operational processes. Effective service, accurate transactions, and adherence to hotel procedures support smooth daily operations and room revenue.

What you'll do

• Supervise front office team members
• provide customer care and respond to guest inquiries and concerns
• use suggestive selling to support room occupancy and revenue
• train and direct front desk staff
• process hotel charges and invoices
• maintain cleanliness and health regulation compliance
• coordinate with group and travel agents
• support sales and marketing
• manage cash transactions and logbooks
• follow check-in and security procedures
• assume responsibility when the General Manager is absent.

What we're looking for

Skills & competencies

front office manager

willowbrook il

atira hotels

delta willowbrook

full-time

$46k–$48k

hotel operations

guest satisfaction

front desk supervision

night shifts

weekends and holidays

on-call responsibilities

paid training

employee hotel discount

Work arrangement

• Weekend coverage required

Benefits & perks

• Accident and critical medical supplement insurance
• employee assistance program
• employee hotel room discount
• holiday pay
• life insurance
• long-term disability
• paid time off
• paid training
• professional development assistance.

Why this role

The schedule includes eight-hour shifts, Monday through Friday, nights, holidays, and weekends; on-call responsibilities apply when away from work.

About the employer

Atira Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.