Customer Care Manager

Job overview

The Customer Care Manager role is onsite in Venice, FL. Compensation is not specified. M/I Homes builds new homes and serves homeowners across multiple markets. This role supports customer satisfaction after home closings by inspecting completed homes, coordinating warranty repairs, and keeping customers informed. It helps ensure service work meets company standards and warranty policies.

What you'll do

• Conduct post-closing customer visits and inspections
• may complete work orders and provide on-site problem solving
• contact and schedule subcontractors
• initiate service work orders, monitor progress and quality, and update customers
• direct subcontractors
• maintain service vehicle inventory
• participate in departmental meetings and assist with special projects.

What we're looking for

Skills & competencies

customer care manager

m/i homes

venice fl

onsite

homebuilding

home warranty

customer satisfaction

post-closing visits

home inspections

subcontractor coordination

service work orders

travel required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, paid time off, paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee home purchase plan.

Why this role

Includes a comprehensive benefits package with medical, dental, vision, paid time off, paid holidays, paid parental leave, 401(k) options, profit sharing, and an employee home purchase plan.

About the employer

M/I Homes is hiring for this role. Industry: New Housing For-Sale Builders. Sector: 23.