Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Lansing, IL, and is part-time. The stated pay is $15–$16 per hour. The agent represents Holiday Inn Express & Suites Chicago South-Lansing throughout guests’ stays. The role helps provide a smooth guest experience by managing reservations, check-ins, room assignments, guest requests, and checkouts. It also coordinates with housekeeping and maintenance, handles transactions and complaints, and communicates relevant information to hotel colleagues and managers.

What you'll do

• Maintain vacancy, reservation, and room-assignment information
• take reservations and explain cancellation procedures
• register guests and assign rooms
• coordinate room-status updates with housekeeping and maintenance
• promote hotel services
• respond professionally to guest complaints and requests
• process checkouts and monetary transactions
• protect guest privacy
• communicate pertinent information to colleagues and department heads
• maintain an orderly workspace.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

reservations

check-in

check-out

guest relations

part-time

lansing il

holiday inn express

$15–$16 per hour

paid time off

employee discounts

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement, paid time off, and employee discounts.

About the employer

Holiday Inn Express & Suites Chicago South-Lansing is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.