Front Office Assistant Manager

Job overview

The Front Office Assistant Manager works onsite in Wheeling, WV, with a flexible schedule based on business needs; evening, weekend, and holiday availability is required. Pay is $18 per hour. The role supports the Wilson Lodge Front Desk and Guest Services team at Oglebay. The assistant manager helps oversee front desk operations, coach Hosts, and maintain service standards while also working hands-on during busy periods. The role coordinates guest services and operational partners to support accurate, welcoming check-ins and check-outs and effective guest recovery.

What you'll do

• Support check-in and check-out
• monitor arrivals, departures, room readiness, requests, and guest recovery
• assist with guest concerns and billing questions
• coach and train Front Desk Hosts
• provide shift leadership
• review transactions and reports
• coordinate with housekeeping, maintenance, reservations, revenue management, bell services, security, and catering/conference services
• reinforce service, safety, and security standards.

What we're looking for

Skills & competencies

front office assistant manager

wheeling wv

oglebay

wilson lodge

guest services

front desk

hospitality

$18/hour

flexible schedule

evening availability

weekend availability

holiday availability

team supervision

guest recovery

Work arrangement

• Weekend coverage required

Why this role

Supervises and supports a Front Desk and Guest Services unit of 15–20 employees; evening, weekend, and holiday availability is required.

About the employer

Oglebay is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.