Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is an onsite, full-time position in Bel Air, MD, paying $40,000–$50,000 per year. The role supports Bryan Michaels’s State Farm agency and its customer experience and growth. The representative helps customers understand and update policies, processes claims, and follows up on customer needs while maintaining accurate interaction records. By coordinating with agency colleagues and anticipating community members’ needs, the role contributes to responsive service and the agency’s ongoing growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

insurance

policy information

policy changes

claims processing

customer follow-up

bel air md

bryan michaels state farm agent

full-time

$40k–$50k/year

license reimbursement

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• 401(k)
• advancement opportunities
• paid time off
• performance-based bonus
• flexible schedule
• health insurance
• training and development.

Why this role

The agency describes a close-knit, family-oriented office and potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Bryan Michaels - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.