Employee Benefits Client Success Manager

Job overview

The Employee Benefits Client Success Manager role is onsite in Dallas, TX, with compensation of $85,000–$100,000 per year. The role supports assigned employee benefits clients and works with HR leaders, dealership leadership, producers, marketing, underwriting, and vendors. The manager owns the operational client experience, coordinating implementations, proactive service, issue resolution, and renewals. The role contributes to client retention and stronger long-term relationships through responsive communication and reliable execution.

What you'll do

• Serve as the primary day-to-day contact for assigned clients
• conduct proactive outreach and business reviews
• monitor satisfaction and coordinate issue resolution
• manage renewal timelines and gather census information
• coordinate with vendors and internal teams
• maintain CRM records and client documentation
• support implementations and process improvements.

What we're looking for

Skills & competencies

employee benefits

client success manager

dallas tx

the misch group

full-time

$85,000–$100,000 per year

client relationship management

renewal management

vendor coordination

crm documentation

employee benefits experience

Work arrangement

• Weekend coverage required

Why this role

The posting requests 5+ years of employee benefits experience and describes client retention, responsiveness, operational execution, and relationship development as success measures.

About the employer

The Misch Group is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.