Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Orlando, FL, with starting pay of $18 per hour and bilingual pay of $19 per hour for eligible bilingual employees. The representative supports ABC Home & Commercial Services' Central Florida operation and its customer experience. The role assists homeowners by answering questions, scheduling services, maintaining account details, and helping resolve concerns. Accurate communication and follow-up with customers and internal teams help ensure service expectations are met and department goals are supported.

What you'll do

• Manage high-volume inbound calls and make outbound calls as needed
• provide accurate service and product information
• assist with appointment, billing, and account questions
• resolve concerns and follow up
• maintain CRM records and interaction documentation
• communicate with technicians and internal departments
• meet department KPIs.

What we're looking for

Skills & competencies

customer service representative

abc pest control

orlando fl

full-time

starting $18/hour

bilingual pay $19/hour

customer calls

scheduling

crm

customer support

service coordination

high-volume calls

training provided

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and support, growth and advancement opportunities
• bilingual pay may apply for qualifying English/Spanish skills.

Why this role

Bilingual English/Spanish skills are a plus and may qualify for additional bilingual pay; training and support are provided.

About the employer

ABC Pest Control is hiring for this role. Industry: Exterminating and Pest Control Services. Sector: 56.