Front Office Manager - Hershey Inn & Suites

Job overview

The Front Office Manager is an onsite, full-time leadership role based in Hummelstown, PA. Compensation is not specified for this position, which oversees guest contact operations at the new Hershey Inn & Suites. This hands-on role is responsible for hiring, training, and developing a premier guest services team. The Front Office Manager establishes an environment of hospitality excellence by managing staffing levels, ensuring brand standards, and serving as the primary escalation point for guest concerns.

What you'll do

• Direct front desk and guest service team members.
• Set and enforce premium service standards.
• Source, interview, and hire hospitality staff.
• Design and implement training programs.
• Partner with Housekeeping and Maintenance teams.
• Resolve complex guest complaints.

What we're looking for

Skills & competencies

full-time

day shift

hummelstown pa

front office manager

management

hotel

resort

hospitality

opening team

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401K, Paid Time Off, Free Hersheypark admission.

Why this role

Leadership role for a new resort opening, includes free admission to Hersheypark and comprehensive benefits.

About the employer

Hershey Entertainment & Resorts Company is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.