Workforce Management Technology Systems Manager

Job overview

The Workforce Management Technology Systems Manager is an onsite role based in New York, NY, with compensation not specified. This position leads the strategy, optimization, and performance of a complex enterprise Workforce Management environment. The role exists to own the WFM technology landscape and ensure it remains scalable, reliable, and compliant. The manager contributes to the team by leading UKG implementations, governing integrations, and building a high-performing team to support a large hourly workforce.

What you'll do

• Own the strategy, roadmap, optimization, and lifecycle of UKG Pro Workforce Management (Dimensions) and UKG Workforce Central (WFC).
• Serve as a subject matter expert across Timekeeping, Scheduling, Labor Forecasting, Attendance, Accruals, Absence Management, Workforce Analytics, Mobile, Devices, pay/work rules, and labor compliance.
• Lead major UKG implementations, WFC-to-UKG Pro WFM migrations, upgrades, deployments, and feature releases.
• Evaluate the current WFM environment, identify opportunities for improvement, and translate those opportunities into clear, executable plans.
• Drive platform modernization.
• Take ownership of complex initiatives from strategy and requirements through testing, cutover, hypercare, and steady-state support.
• Create structure, establish priorities, remove roadblocks, and drive teams toward decisions and deliverables.
• Manage competing priorities, dependencies, risks, and critical issues.
• Hold internal teams, vendors, implementation partners, and managed service providers accountable.
• Partner closely with Retail and Distribution Center Operations, HR, Payroll, Finance, Legal, Compliance, and Technology.
• Govern integrations between UKG and HR, Payroll, ERP, Identity and Access Management, retail systems, reporting, analytics, APIs, middleware, and other enterprise platforms.
• Lead, develop, and hold accountable a team of employees, contractors, implementation partners, and service providers.
• Own production support, incident and problem management, root-cause analysis, releases, change management, monitoring, and preventive improvements.
• Strengthen governance, service levels, operational metrics, controls, and support processes.

What we're looking for

Skills & competencies

full-time

day shift

new york ny

workforce management

ukg

technology

systems manager

enterprise

leadership

no degree required

Work arrangement

• Weekend coverage required

About the employer

Pivotal Talent Search is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.