Dental Call Center Representative

Job overview

Sage Dental is seeking a full-time Patient Service Support Coordinator for an onsite role in West Palm Beach, FL. Compensation is not specified, though the position offers competitive base pay and benefits to support the company's patient-centric care mission. This role exists to assist new and existing patients via phone, webchat, and other online platforms. The Coordinator contributes to team goals by answering patient questions, scheduling appointments, and resolving complaints while maintaining a professional and friendly demeanor.

What you'll do

• Handle high volume inbound and outbound calls.
• Listen to patients and address questions or guide them to the proper contact.
• Schedule appointments using Dentrix/Dolphin.
• Collect insurance information.
• Diffuse difficult calls.
• Respond to real-time webchat queries.
• Document issues and resolutions.

What we're looking for

Skills & competencies

full-time

day shift

west palm beach fl

sage dental

call center

customer service

patient support

dental

healthcare

spanish fluency plus

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical Insurance, 401(k), Vision, PTO

Why this role

2-week training program provided

About the employer

Sage Dental is hiring for this role. Industry: Offices of Dentists. Sector: 62.