Bilingual Customer Service Representative (Spanish/English)

Job overview

The Bilingual Customer Service Representative (Spanish/English) role is full-time and onsite in Woodside, NY, with expected total compensation of $52,000–$60,000 per year when performance goals are met. The position supports Carl Ferraro State Farm’s customer service office, which provides training and ongoing development. The representative helps customers understand and manage their policies by handling questions, billing inquiries, coverage changes, claims follow-up, renewals, and service issues in Spanish and English. Accurate records and consistent follow-up support customer loyalty and retention.

What you'll do

• Conduct policy reviews
• follow up on claims, renewals, and service updates
• assist Spanish- and English-speaking customers
• maintain customer records
• handle policy, billing, and coverage inquiries
• resolve service issues
• identify coverage gaps and service needs.

What we're looking for

Skills & competencies

bilingual customer service

spanish

english

insurance

policy reviews

claims follow-up

billing inquiries

coverage changes

customer retention

woodside ny

carl ferraro state farm

$52,000–$60,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid vacation, sick, and personal days
• paid company holidays
• career advancement paths.

Why this role

Spanish and English fluency required; no prior insurance experience required; willingness to obtain a Property and Casualty license.

About the employer

Carl Ferraro State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.