Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Mobile, AL. Compensation is not specified. The front desk is a key first point of contact for hotel guests.

What you'll do

• Welcome and assist guests
• anticipate needs and respond promptly
• maintain positive guest relations
• resolve complaints
• process check-ins and verify registration information
• handle overbooked or walked guests
• record wake-up call requests
• communicate guest information to other departments
• resolve room-status discrepancies with housekeeping
• learn Food and Beverage operations to provide coverage as needed.

What we're looking for

Skills & competencies

hotel front desk agent

hampton inn and suites

mobile al

onsite

guest services

guest check-in

guest relations

hotel operations

housekeeping coordination

food and beverage training

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time associates: medical, dental, vision, life insurance, pet insurance, short- and long-term disability, paid time off, holidays, and tuition assistance.
• Other listed perks include a 401(k) savings plan with matching, referral program, training, chaplain services, and hotel rate discounts.

Why this role

Includes training in Food and Beverage operations to provide coverage as needed.

About the employer

Hampton Inn and Suites is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.