Operations Analyst - Customer Service

Job overview

The Operations Analyst - Customer Service is an onsite contract role based in Kenosha, WI. Compensation is not specified for this position, which supports the Corporate Customer Service department of Uline, Inc., a leading distributor of shipping, industrial, and packaging materials. This role exists to turn contact center data into actionable insights that improve operations and ensure legendary service across the company. The analyst will drive improvements in efficiency and processes by leveraging data analytics and business intelligence tools.

What you'll do

• Analyze contact center performance data and deliver insights that inform business strategy.
• Drive improvements that enhance customer service operations, efficiency and processes.
• Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
• Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

What we're looking for

Skills & competencies

contract

day shift

kenosha wi

uline

operations analyst

data analysis

business intelligence

sql

power bi

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance.

Why this role

Requires 2+ years of experience in data analysis or business intelligence; advanced Microsoft Excel, SQL, and Power BI skills are required.

About the employer

Uline, Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.