Supervisor, Technical Customer Care

Job overview

The Supervisor, Technical Customer Care role is onsite in Bloomington, MN, five days per week; compensation is $75,000–$80,000 per year, excluding variable compensation. HHAeXchange provides a technology platform connecting home and community-based care participants.

What you'll do

• Lead, coach, and develop a team of 12–15 technical support staff
• manage ticket queues, backlog, service-level performance, and workload
• own escalations for complex customer issues
• analyze and report operational metrics
• conduct performance evaluations
• partner with Quality Assurance and senior leadership
• and develop team goals and improvement plans. Travel up to 10%, including overnight travel
• availability for Saturday or Sunday shifts is required.

What we're looking for

Skills & competencies

technical customer care supervisor

full-time

bloomington mn

hhaexchange

team leadership

technical support

customer escalations

service-level performance

salesforce

travel up to 10%

$75,000–$80,000 per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health plans
• paid time off
• company-paid holidays
• 401(k) with company match
• and other company-sponsored programs.

Why this role

Requires 3+ years managing a technical customer care team and proficiency in Salesforce. The role is based in the Bloomington office and requires onsite presence five days per week.

About the employer

HHAeXchange is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.