Customer Service Representative, Maryland Resident

Job overview

The Customer Service Representative role is fully remote for a Maryland resident and is part-time, approximately 29 hours per week; compensation is not specified. The role supports Aspira’s retail contact center, which handles customer support for reservations, purchases, and inquiries related to outdoor recreation services. The representative assists customers with reservations, ticketing, permits, and general questions, documents interactions, updates accounts, and escalates complex issues when needed. The work helps customers access outdoor experiences and supports public agencies’ resource-stewardship missions.

What you'll do

• Respond to inbound and outbound calls
• assist with reservations, ticketing, permits, and other services
• transfer customers or seek management support when appropriate
• document interactions and update accounts
• meet individual KPIs and department goals
• complete training and coaching
• communicate with team members and leadership
• and support contact-center operations.

What we're looking for

Skills & competencies

customer service representative

maryland resident

remote

part-time

approximately 29 hours/week

aspira

contact center

reservations

permits

customer support

evening or weekend hours

no visa sponsorship

Work arrangement

• Weekend coverage required

Why this role

Fully remote, part-time role of approximately 29 hours per week; flexible schedule including evening or weekend hours required. Applicants must be authorized to work in the United States; visa sponsorship is unavailable.

About the employer

Aspira is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.